We understand that circumstances may change, and you may need to cancel or modify your order. Here is our cancellation and refund policy to ensure a hassle-free experience:
- Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. To initiate the cancellation process, please contact our customer support team as soon as possible with your order details. Orders canceled after the 24-hour window may be subject to processing fees.
- Refund Eligibility: Refunds are issued for canceled orders within the specified time frame or for items that are returned due to defects or damage upon delivery. To be eligible for a refund, the returned items must be unused, in their original packaging, and in the same condition as received.
- Refund Process: Once your canceled order or returned items are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5 to 7 business days, and a credit will automatically be applied to your original method of payment.
- Non-Refundable Items: Certain items are non-refundable, including clearance or final sale items, personalized or custom-made furniture, and gift cards. Please review the product description and specifications carefully before making your purchase.
- Return Shipping: If you are returning an item due to defects or damage, we will cover the return shipping costs. However, if you are returning an item for reasons other than defects or damage, you will be responsible for the return shipping fees.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different one, you will need to return the original item for a refund and place a new order for the desired item.
- Cancellation or Modification by Furnistarr.com: In rare cases where we are unable to fulfill your order due to unforeseen circumstances, we reserve the right to cancel or modify your order. If this occurs, we will notify you promptly and provide a full refund or offer alternative solutions.
- Contact Us: If you have any questions or concerns regarding your cancellation, refund, or return, please don’t hesitate to contact our customer support team. We are here to assist you throughout the process and ensure your satisfaction.
Thank you for choosing Furnistarr.com. We appreciate your understanding and cooperation regarding our cancellation and refund policy.